Refund & Cancellation Policy – TheraBizSolutions

Refund & Cancellation Policy

Effective Date: [01/01/2025]
Last Updated: [11/05/2025]

At TheraBizSolutions, we are fully committed to providing unmatched digital branding, marketing, and web setup services to mental health professionals and provider groups. Our goal is to ensure complete clarity and transparency in our policies—especially when it comes to bookings, payments, cancellations, and refunds.

Please read this policy carefully to understand how we handle refunds and cancellations.

1. $9 Booking Fee

To reserve your slot and begin onboarding, we charge a small $9 booking fee.

✅ This fee covers intake setup, resource allocation, and reserved scheduling.
✅ It enables us to start preparing your profile, directory entries, and digital assets.

Refund Eligibility:

  • The $9 booking fee is fully refundable if canceled before submitting your intake form.
  • Once the intake form is submitted and onboarding begins, the booking becomes non-refundable.

2. Pay-After-Service Model

We operate on a “Service First, Pay Later” basis for most service packages.

This means:

  • You do not need to pay the full package amount upfront.
  • We will complete a substantial portion of the work (including directory listings, GMB setup, branding, and more) before requesting your final payment.
  • You’ll receive proof of delivery and access to key deliverables before being invoiced.

Refund Eligibility:

  • Since payment is made after service delivery, refunds are typically not required.
  • However, in rare cases where a client makes an accidental or duplicate payment, we will issue a full refund for the duplicate transaction.

3. Ad Spend & Marketing Costs

For the first 21 days, all Meta (Facebook/Instagram) ad campaigns are funded entirely by us.

✅ You do not need to pay anything extra.
✅ These ad costs are non-billable to the client, so no refunds are necessary.

If you choose to invest in paid ads later (e.g., after the 21-day promo period):

  • You are responsible for the ad spend agreed upon in advance.
  • We cannot refund third-party ad platform fees once campaigns begin.

4. Cancellation of Services

You may cancel your service agreement at any point before payment of the final invoice. However:

  • Before intake submission: You may cancel freely and receive a full refund of the $9 booking fee.
  • After intake submission but before major service delivery: You may cancel, but the $9 fee becomes non-refundable, and no work will continue.
  • After service delivery (partial or full): Cancellations are permitted, but no refund will be issued for services already delivered.

5. Missed or Delayed Onboarding

If we do not receive your intake form or required materials within 14 days of booking, we will send you two reminders. If we still receive no response:

  • We will place your booking on hold and notify you.
  • You may resume service later without needing to pay again.
  • If you do not resume within 30 days, your slot will be released, and the $9 fee will be retained as a processing fee.

6. Exceptional Cases

Refunds may be issued at our discretion in exceptional circumstances, such as:

  • Serious illness or emergency
  • Duplicate payments
  • Technical failure on our part (e.g., server issue, billing error)

To request a refund under such cases, please email us at:
📩 support@therabizsolutions.com
Include your full name, date of booking, and reason for the request.

7. Contact Us

If you have any questions about this policy or need clarification, contact our Client Success Team anytime:

  • 📧 Email: hello@therabizsolutions.com
  • 📞 WhatsApp or Phone (after booking)
  • 📅 Video Call Appointments (via Sharmin, Client Success Manager)

We appreciate your trust in TheraBizSolutions.
We aim to provide honest, value-based services and look forward to helping you grow your online presence and professional impact.